Return Policy

 

We do not offer returns, exchanges or refunds for ‘change of mind’.Returns, exchanges or refunds can only be made for products purchased directly from our website. We do not accept requests for returns, exchanges or refunds for products purchased through third party stockists, please reach out to them directly for any concerns.

Please contact our customer service team at info@mor.com.au or call us on Tel: + 61 3 9600 4599 during office hours, Monday to Friday 9:00am – 5.00pm (AEST) for any returns enquiries.

INCORRECT OR DAMAGED PRODUCTS ON DELIVERY

If a product arrives damaged or you have received the wrong product, you are entitled to an exchange or refund if you lodge the issue with our customer service team within 10 business days of receiving the product(s).

Please contact our customer service team at info@mor.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly and provide any relevant photos or screenshots.

We will verify whether you are entitled to an exchange or refund and provide instructions accordingly. If you have exceeded the 10 business day period, MOR reserves the right to decline the exchange or refund.

Items sent back to us without first requesting the return will not be accepted.

FAULTY PRODUCTS

You may be entitled to an exchange or refund in the event where the product is faulty. Our team review these claims on a case-by-case basis, we ask you provide some form of proof of purchase (eg. receipt, order number) and any relevant photos and information to our customer service team.

Any refunds will be processed using the original payment method when purchasing the products, please note that it can take some time for your bank or credit card company to process a refund.