FAQ
If you have any questions that aren’t answered here, please email us at info@mor.com.au
We are based in Melbourne, and our customer service team is only available during normal business hours: Monday to Friday, from 9:00 AM to 5:00 PM (AEST/AEDT). If you contact us outside of these hours, we will get back to you as soon as possible. Please allow up to two business days for our team to get back to you.
For our interstate customers, please be aware that some public holidays are specific to Victoria or may fall on different dates than those in your state. This could affect our response times during those periods.
- Friday before AFL Grand Final: Friday, 26 September 2025
- Melbourne Cup: Tuesday, 4 November 2025
Express Shipping Terms & Conditions
Express Shipping is fulfilled via Australia Post Express Post service.
Estimated delivery times are from the date of dispatch, not from the date of order.
Delivery times apply to metro areas only and are provided as a guide only. These timeframes are not guaranteed and may vary due to factors outside of MOR Boutique’s control, including carrier delays, peak periods, or unforeseen circumstances.
Estimated Delivery Times (Metro areas):
VIC Metro: 1–2 business days
NSW Metro, ACT Metro: 2–3 business days
QLD Metro: 2–3 business days
SA Metro: 2–3 business days
TAS Metro: 2–4 business days
NT Metro: 3–4 business days
WA Metro: 3–5 business days
Orders placed on weekends, or public holidays will be processed the next business day.
MOR Boutique is not liable for any delays once orders are handed to Australia Post.
Tracking information will be provided via email once your order has been dispatched.