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Delivery

How long will it take for my goods to be dispatched?

MOR aims to ensure that any orders placed before 12pm on Australian business working days, are packaged and prepared for dispatch the following day. However, in some instances such as public holidays and busy periods this expectation cannot be met.

*Please note; All care is taken so that when an order arrives, the MOR team aims to delivery asap.

Can I ship my order overseas?

Unfortunately we are unable to ship internationally for orders placed on the Australian website. For overseas orders, please send us an email at [email protected] or call us on (03) 9600 4599 during office hours to request a list of international stockists.

How do I contact MOR?

For all enquiries, please send us an email at [email protected] or call us on (03) 9600 4599 during office hours to discuss your query.

General

Are MOR products sold in retail stores?

You can find our products in a wide range of retail stockists including Myer, David Jones and selected pharmacies nationwide. Please visit our ‘Store Locator’ to find your nearest MOR stockist.

Does MOR supply products for corporate gifts?

We welcome you to explore our extensive range of luxurious bath & body, home fragrance and fine fragrance products for corporate gifting that will delight and surprise. Please send us an email at [email protected] or call us on (03) 9600 4599 during office hours to discuss your requirements.

How do I become a stockist?

If you would like to enquire about becoming a MOR stockist, please send us an email at [email protected] or call us on (03) 9600 4599 during office hours to discuss this opportunity.

What are your Candles made from?

All our Candles are hand poured with a premium soy wax blend and contain a natural lead-free cotton wick for a longer and cleaner burn.

Are your products cruelty-free?

We do not test any of our products on animals.

Why are there different colour variations for the Marshmallow and Marshmallow Petals EDP?

Our Eau de Parfums contain a combination of fine fragrances, including natural oils which may over time discolour. This has nothing to do with the quality of the product, but to do with the natural nature of the Vanilla ingredient which is known to change. The discolouration of Vanillin (the molecule that gives Vanilla its distinct smell) is a 100% natural process. We cannot control this, but we do assure it bears no impact on the quality of the fragrance and is safe to use.

How long do your candles burn for?

The burn time on our Candles depends on their size and if burnt and stored according to their directions.
Narcissus Fragrant Candle 135g  – up to 20 hours
Marshmallow Petals Fragrant Candle 135g – up to 20 hours
Scented Home Library Fragrant Candle 250g – up to 55 hours
Delectables Fragrant Candle 250g  – up to 55 hours
Marshmallow Deluxe Candle 266g  -up to 50 hours
Emporium Classics Perfumed Candle 380g – up to 60 hours

How can I reuse my Candle packaging?

When your Candle can no longer be used, you can reuse the vessel by removing the left over wax and rinsing with hot water. The vessel can then be used as a vase, or vessel to house your make up brushes, pens or even house a plant in!

Why did my Candle vessel crack/shatter?

Sometimes when the Candle is not used as per directions, excessive heat may cause the glass to crack under the pressure of heat. This may happen especially when there is not much wax left in the jar, causing the glass to overheat. We recommend to always stop burning the Candle when there is 1-½ inch of wax left.

Ordering

Is it safe to give my credit card details over the internet?

Our PCI DSS Compliant Payment Gateway Provider – Securepay ensures your credit card and contact details are safe and secure.

We recommend you visit http://www.securepay.com.au website to learn more.

For security reasons MOR does not hold any of your payment or financial information.

What payment options are available?

We accepts Visa, Mastercard, Afterpay and Paypal.

Unfortunately we are cannot accept American Express and Diners Cards at this time.

Can I make changes to my online order after it has been processed?

Once orders are placed, they are not able to be edited, added to or cancelled.

What do I do if I am having trouble adding products to my cart or the site isn’t working properly?

Please email us at [email protected] with details of the problem.

It would be a great help if you could include as much information as you can, including which web browser (Internet Explorer, Firefox, Safari, etc) and computer (Windows XP, Mac, iPhone etc) you were using.

If you can, please also include a screen-shot of the problem.

Can I back-order / reserve an item that is out of stock or unavailable?

Occasionally a product may be unavailable, but unfortunately we do not have a backorder system. If you email us at [email protected] we will be happy to contact you via email when the item you want is back in stock.