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Delivery

How long will it take for my goods to be dispatched?

MOR aims to ensure that any orders placed before 12pm on Australian business working days, are packaged and prepared for dispatch the following day. However, in some instances such as public holidays and busy periods this expectation cannot be met.

*Please note; All care is taken so that when an order arrives, the MOR team aims to delivery asap.

Can I ship my order overseas?

Unfortunately we are unable to ship internationally for orders placed on the Australian website. For overseas orders, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to request a list of international stockists.

How do I contact MOR?

For all enquiries, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss your query.

General

Are MOR products sold in retail stores?

You can find our products in a wide range of retail stockists including Myer, David Jones and selected pharmacies nationwide. Please visit our ‘Store Locator’ to find your nearest MOR stockist.

Does MOR supply products for corporate gifts?

We welcome you to explore our extensive range of luxurious bath & body, home fragrance and fine fragrance products for corporate gifting that will delight and surprise. Please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss your requirements.

How do I become a stockist?

If you would like to enquire about becoming a MOR stockist, please send us an email at info@mor.com.au or call us on (03) 9600 4599 during office hours to discuss this opportunity.

Ordering

Is it safe to give my credit card details over the internet?

Our PCI DSS Compliant Payment Gateway Provider – Securepay ensures your credit card and contact details are safe and secure.

We recommend you visit http://www.securepay.com.au website to learn more.

For security reasons MOR does not hold any of your payment or financial information.

What payment options are available?

We accepts Visa, Mastercard and Afterpay.

Unfortunately we are cannot accept American Express and Diners Cards at this time.

Can I make changes to my online order after it has been processed?

Once orders are placed, they are not able to be edited, added to or cancelled.

What do I do if I am having trouble adding products to my cart or the site isn’t working properly?

Please email us at webenquiries@mor.com.au with details of the problem.

It would be a great help if you could include as much information as you can, including which web browser (Internet Explorer, Firefox, Safari, etc) and computer (Windows XP, Mac, iPhone etc) you were using.

If you can, please also include a screen-shot of the problem.

Can I back-order / reserve an item that is out of stock or unavailable?

Occasionally a product may be unavailable, but unfortunately we do not have a backorder system. If you email us at webenquiries@mor.com.au we will be happy to contact you via email when the item you want is back in stock.